Privacy Policy

Information We Collect

Personal Information You Provide

When you register for our platform, enroll in learning programs, or contact us, we collect information you voluntarily provide. This includes your name, email address, phone number, company details, and educational background. We also collect information when you participate in webinars, download resources, or engage with our customer support team.

Automatically Collected Information

Our platform automatically collects certain technical information when you visit our website or use our services. This includes your IP address, browser type, device information, operating system, and usage patterns. We use cookies and similar tracking technologies to enhance your experience and analyze platform performance.

Educational and Learning Data

When you participate in our AI marketing courses or use our learning management system, we collect information about your progress, quiz results, assignment submissions, and interaction with course materials. This data helps us improve our educational offerings and provide personalized learning experiences.

How We Use Your Information

Your information helps us deliver personalized educational content, send course updates and important announcements, provide technical support, and improve our platform functionality. We analyze usage patterns to understand how learners interact with our materials and identify areas for enhancement.

For marketing communications, we may send you newsletters, course announcements, and industry insights. You can opt out of these communications at any time using the unsubscribe link in our emails or by contacting us directly.

Legal Basis for Processing (Malaysia Context)

Under Malaysia's Personal Data Protection Act 2010 (PDPA), we process your personal data based on your consent, contract performance, or legitimate interests. When you register for our services, you provide explicit consent for us to process your information for educational and platform-related purposes.

Data Sharing and Third Parties

We work with carefully selected service providers to deliver our educational platform and services. These partners include cloud hosting providers, email service providers, payment processors, and analytics tools. All third-party providers are bound by strict confidentiality agreements and data protection requirements.

• Cloud infrastructure providers for secure data storage and platform hosting
• Email service providers for course communications and newsletters
• Payment processors for handling course enrollment transactions
• Analytics providers to understand platform usage and improve user experience
• Customer support tools to provide timely assistance

We may disclose your information if required by Malaysian law, court orders, or government regulations. We will notify you of such disclosures unless legally prohibited from doing so.

Your Rights and Choices

Access and Correction Rights

You have the right to access your personal information stored on our platform. You can view and update most of your profile information through your account dashboard. For additional data access requests, please contact our privacy team using the information provided below.

Data Portability and Deletion

You can request a copy of your personal data in a structured, commonly used format. If you wish to delete your account and associated data, you can do so through your account settings or by contacting us. Please note that some information may be retained for legal compliance or legitimate business purposes.

When you request data deletion, we will remove your personal information from our active systems within 30 days. However, some data may remain in backup systems for up to 90 days for technical reasons. We will also retain certain transaction records as required by Malaysian accounting and tax regulations.

Communication Preferences

You control how we communicate with you. You can update your email preferences, opt out of marketing communications, or choose to receive only essential service-related messages. Course-related communications and important security updates cannot be disabled as they are necessary for platform functionality.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes encryption, access controls, regular security assessments, and employee training programs.

We maintain secure data centers with physical security controls, network monitoring, and intrusion detection systems. Access to personal data is restricted to authorized personnel who need the information to perform their job functions. All employees undergo background checks and regular privacy training.

International Data Transfers

While our primary operations are based in Malaysia, some of our service providers may process data in other countries. When we transfer personal data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable.

Any international transfers comply with Malaysian data protection requirements and maintain the same level of protection as provided domestically. We regularly review our international data processing arrangements to ensure ongoing compliance.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy. Account information is typically retained while your account remains active and for up to three years after account closure for customer service and legal compliance purposes.

Learning progress data and course completion records may be retained longer for certification purposes and to maintain educational transcripts. Marketing communication data is retained until you opt out or for up to five years, whichever comes first.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance functionality, remember your preferences, and analyze usage patterns. Essential cookies are necessary for platform operation, while optional cookies help us improve your experience and provide personalized content.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect platform functionality and your ability to access some features. Our cookie policy provides detailed information about the types of cookies we use and how to manage them.

Children's Privacy

Our platform is designed for adults and professionals in marketing and advertising fields. We do not knowingly collect personal information from individuals under 18 years of age. If we discover that we have inadvertently collected information from a minor, we will take steps to delete such information promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through email or prominent notices on our platform at least 30 days before the changes take effect.

Continued use of our platform after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy regularly to stay informed about how we protect your information.